Why our customers choose Uhrmageriets workshop
At Uhrmageriet is our interest in Them is not limited to the situation where they have bought a clock and is out the door again. We have it as our very highest priority on all ways to help them get the maximum pleasure of Their watches and this preferably for the longest possible time.
We hope and believe that our website almost reeks of our interest in watches. Have you already purchased a watch from us, then they will know that we almost would rather give too many than too few details on Their new (or vintage) clock. Not only do they’ve probably got the background stories and insider details about the technique, we have also tried to give Them the information they need on the best way to keep their watch. With proper maintenance should a watch of high quality could last for decades or longer.
Most people have probably heard a story about the car owner who ignores the red warning light on the instrument panel. A few hundred kilometres of driving later says the engine of with a total loss due to an error. an oil leak, as insurance and manufacturer’s warranties do not cover.
In the same way it is with watches, regardless of type and product. In common with all other mechanical and electronic constructions shall be kept at the right, through regular checks, servicing, replacement of oil, gaskets and other wearing parts and possible repair. This is the only way to ensure that the clocks last for so long that customers have expectations about.
A mechanical movement can as hovedreget * not * hold to one waits with service until it gets stuck to itself! The subsequent repair will be just another more expensive pga. the need for additional spare parts. Now they are warned. We believe this. Seriously.
With Uhrmageriet is a very important part of our customer service is why our workshop. As an authorized service center for Omega and many other brands we can offer inspection, service and repair of both quartz/electrical as well as mechanical watches, including older pocket watches.
Please note that under no circumstances will take on even the smallest tasks on either branded copy or fake watches.
Open and honest advice
When we, in consultation with the client schedule a service or repair, are the issues we, among other things. can enter the:
- Individual advice on prevention.
How should this particular watch is dealt with in the future, so that the customer gets maximum pleasure from and least possible hassle clockwise? There are major differences in how and when clocks should be checked. This will depend on, among other things. of the Agency’s needs, whether it is a clock with mechanical or quartz work agency’s age, exactly which plant that sits in the Agency, if any, water protection, carton construction oma.
- Rejection of hopeless cases.
In principle, all mechanical watches repaired, but in practice, of course, there are some limitations. It therefore happens that we refuse to repair a clock, or even to do something about it. If the Agency’s position or special construction is so low that it would be hopeless to begin with, then it would be an abuse of our clients ‘ confidence if we went ahead with a repair.
Another way to put it is that we give a two-year guarantee on all work carried out at our workshop. Therefore, if we are not likely to think that we can get a watch to go reliably for at least two years, then we will not take on work.
There is also the problem of spare parts. It is certainly not all watch brands, which you can obtain spare parts. Watch movements will be worn, and sooner or later you have to hunt for critical components. Fortunately, the situation is very good especially with regard to Omega, where we have access to a very large stock of their parts. Not everything, but most things. It is also precisely for this reason that we mainly concentrate on Omega, when speech is about vintage watches: It is the watch brand, as we feel we will best be able to provide a proper service on in the years coming.
In fact, it is the case that a urs longevity most limited by access to spare parts. This becomes more critical as the Agency grows older, and at some point it becomes very difficult to obtain the correct parts. In principle one can make new spare parts in hand, and this is also something we take in special cases. PGA. time, however, it is most often an overly expensive solution to the more common watches. We are doing the most, where there is a very special collectors ‘ items where the price for a repair is of less importance.
- No half-service or repairs.
One of the situations that we encounter is when our customers ask for a ‘ small ‘ repair. That is, they would like to confine myself to get looked at a single critical detail, when in fact the clock faces having to have a full service.
If we are talking about working with a partially separated work, then we will reject it out of hand. We have earlier in misguided zeal unconditionally to provide customers what they asked for work on individual details in a quartz movement. As a general rule, with a predictable outcome: We come anyway to give the Agency the big overhaul within a very short period of time.
Once an otherwise well-functioning clockwork begins to cause problems, so it helps to do a little tinkering will simply not work as and when problems arise. Are butter no first deficient, as it often provides some foreseeable problems. But we’ll take care of them, comes the next nodes right around the corner.
- Renovation of the dial.
One option we use occasionally when a dial is very taken up by moisture, tear or oxidation, is to allow it to renovate. After agreement we will send the dial to a specialized company, which only takes hour markers and other attached details of, doing painting and any patterns on the new and finally mount the small parts again. We are fortunate and have found a good supplier for this work, which delivers very convincing results.
- Revamp of watch case and bracelet/strap.
At a clock with Thong customer most often to choose to be fitted a new one. Even the best leather straps have limited shelf life and eventually becomes rather boring.
What the customer prefers to do with cash and possible link is very individual. As it stands, at least we checkout from the link and cleans them in an ultrasonic bath, which itself often gives a great improvement in the appearance of the metal. The question then is what needs to be done by the small scratches and worn surfaces, which over time was being inevitably shows up at even the best steel surfaces.
Some workshops, specially those who are authorized Rolex dealer, select here systematically to grind and Polish case and bracelet to a degree, so the clock as far as humanly possible appear as new.
We do this with Uhrmageriet only after explicit agreement with the customer. Problem by polishing and grinding the metal to all scratches are gone is that we usually remove too much metal by this very violent treatment, up to several tenths of a millimetre. It does not require much imagination to imagine what is happening with a watch case or chain when the Watch has received the treatment a few times: sharp-edged ‘ breaks ‘, the shape of the box can be changed and the link is in danger of being pretty rickety.
Our preferred method is a mild post processing, where only the worst damage repaired, and it is perhaps only partially. In fact it’s a bit pointless to get the clock to look like a new one, since the fine scratches yet come again during the relatively short period of time. Some times we choose to separate fx. fetters in their individual parts, so the glossy surfaces can be polished separately from the cut areas. Again, the possibilities are being considered together with the customer.
As an extreme example of how we are working in consultation with the client can include a situation where a little older Omega Speedmaster Reduced had been submitted to the workshop:
In this case had more watchmakers apparently had hold of the clock without being able to get it to work properly. We looked at the case and have to say that Yes, the work had serious problems. In this situation we could have chosen to bleep the customer for the amount of time it would take us to repair and adjust plant, it would not have been cheap.
After having talked with the customer about the possibilities, we agreed to simply replace the whole plant with a new copy, bought from Omega for the purpose. The pictures show the replacement work, an Omega caliber 3220. That shift work is an extreme option, which is not always feasible, economically justifiable or even desirable. But just barely here it was for the customer the best and by far the cheapest option.
Two-year money-back guarantee on service and repair work
In a mechanical movement is so critical tolerances that deviations of 1/100,000 share will cost one second a day in precision. We must, as responsible professionals say that even with more than 50 years of total experience in watchmaking House goes things are not always equal in our heads. To try to fool our customers second into would be an upright lie. There is simply no way around that to admit that sometimes goes there gremlins in clockwork, a dust grain is going astray or the Moon stands just in the Sun’s character this week. The result of a service or repair may therefore occasionally be that things don’t work properly on the first try.
We have therefore chosen to introduce a two-year money-back guarantee on all service and repair work done at our own workshop. Experience any problems have been shown already under our own control immediately after collection, or when the customer takes the clock in use. When there is no immediate problems, so goes the clock usually trouble free for many years to come. Of course, it is the goal that we strive for and which was the purpose of the repair in the first place.
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